Privacy Policy – CleariaHome

Last updated: 6 June 2026

At CleariaHome, protecting your personal data is important to us. This privacy policy explains what information we collect, how we use it, who it may be shared with, and how we protect it when you use our website.

This policy applies to the website www.cleariahome.com and to orders placed through the CleariaHome online store.

1. Data controller identity

The website www.cleariahome.com is operated by:

CleariaHome
125 Rue Claudel
Boisbriand, Québec
J7G 1K1
Canada

Email: contact@cleariahome.com

CleariaHome acts as the data controller for personal data collected through the website.

2. Data we collect

When you use our website or place an order, certain personal data may be collected, including:

first and last name;
delivery address;
billing address, where applicable;
email address;
phone number;
order information;
payment-related information processed by secure payment providers;
IP address;
website browsing data;
customer service communications.

This information is necessary to operate the service, process orders, arrange delivery, manage returns and respond to customer requests.

3. How we use your data

The data collected may be used to:

process and deliver orders;
manage payments and invoicing;
provide customer support;
communicate with customers about their order;
manage returns, refunds or complaints;
improve the user experience on the website;
analyse website navigation and performance;
prevent fraud;
comply with legal, tax and accounting obligations.

CleariaHome never sells customers’ personal data.

4. Lawful basis for processing

Depending on the situation, personal data may be processed on the following lawful bases:

performance of a contract, including order processing, delivery and returns;
compliance with a legal obligation, including accounting, tax or invoicing requirements;
CleariaHome’s legitimate interest, including website improvement, fraud prevention and customer support;
customer consent, especially for certain cookies, marketing communications or voluntary sign-ups.

5. Secure payments

Payments made on the website are processed by secure payment providers.

CleariaHome never has access to customers’ full banking information and does not store full payment card details.

Payment information is processed directly by the payment providers used during checkout.

6. Sharing of data

Some data may be shared with partners required for the operation of the service, including:

payment providers;
carriers;
logistics partners;
website host;
technical service providers;
traffic analysis tools;
customer service tools;
competent authorities when required by law.

These partners use the data only as part of their assigned role and in accordance with applicable data protection obligations.

7. Hosting and international transfers

The CleariaHome website is hosted by Shopify. Some data may therefore be processed or stored by Shopify and its technical providers as part of hosting, payment, checkout and store operation.

As CleariaHome is operated from Canada and some service providers may be located outside the United Kingdom or the European Economic Area, personal data may be transferred internationally.

Where required, CleariaHome ensures that such transfers are protected by appropriate safeguards in accordance with applicable data protection rules.

8. Cookies

The website may use cookies or similar technologies to:

ensure the proper functioning of the website;
improve navigation;
remember certain preferences;
analyse traffic;
measure website performance;
personalise the user experience where applicable.

Some cookies are necessary for the website to function. Other cookies, including analytics, advertising or personalisation cookies, may require the user’s consent depending on applicable regulations.

Users can configure their browser to refuse cookies or to be notified when a cookie is used. They may also manage their preferences through the consent tools available on the website when offered.

9. Data protection

CleariaHome implements technical and organisational measures designed to protect personal data against:

unauthorised access;
disclosure;
modification;
loss of data;
misuse.

However, no data transmission or storage system can be guaranteed to be completely secure. CleariaHome therefore makes reasonable efforts to protect users’ personal information.

10. Data retention

Personal data is retained only for as long as necessary for the purposes for which it was collected.

As an indication:

data required for order management and invoicing may be retained for the duration of the commercial relationship and then for the period required to comply with legal and accounting obligations;
customer service data is retained for as long as necessary to handle the request;
marketing data, where applicable, is retained in accordance with applicable rules;
cookies are retained according to their purpose and the durations indicated in the consent tool where available.

11. User rights

In accordance with applicable data protection regulations, users may have the following rights:

right of access;
right to rectification;
right to erasure;
right to object;
right to restrict processing;
right to data portability, where applicable;
right to withdraw consent where processing is based on consent.

To exercise these rights, please contact:

contact@cleariahome.com

Proof of identity may be requested where necessary to protect the user’s personal data.

12. Complaint to a supervisory authority

If a user believes that their rights are not being respected, they may contact CleariaHome in order to seek an amicable solution.

Users located in the United Kingdom may also contact the Information Commissioner’s Office, the UK data protection authority.

13. Changes to this policy

CleariaHome reserves the right to modify this privacy policy at any time to comply with legal, regulatory, technical or commercial changes.

The version in force is the one published on the website.