Contact CleariaHome

At CleariaHome, we place great importance on the quality of our customer service.

Our team is available to answer your questions about orders, deliveries, returns, refunds or any request for information about our home storage solutions.

By email

Email: contact@cleariahome.com

We usually reply within 24 to 48 working hours.

To help us process your request faster, please include the following information in your message:

your first and last name;
your order number, if applicable;
the exact subject of your request;
photos of the product or packaging if your request concerns a damaged or non-compliant item.

By phone

Phone: +33 7 80 99 69 10

Customer service hours:
Monday to Saturday;
8:00 am to 8:00 pm, UK time.

Outside these hours, you can contact us by email. Our team will reply as soon as possible.

Administrative address

CleariaHome
125 Rue Claudel
Boisbriand, Québec
J7G 1K1
Canada

Please note that this is the administrative address of the business. Product returns must not be sent to this address without prior approval from our customer service team.

Frequently asked questions

Before contacting us, you may find the answer on one of the following pages:

Delivery Policy
Returns and Refunds
Terms and Conditions
Privacy Policy
Legal Notice
FAQ

Order tracking

If your request concerns order tracking, please send us your order number so that we can check the situation more quickly.

A tracking number is usually sent by email after the order has been dispatched. Tracking information may take a few working days to update after dispatch.

Returns and defective products

If your request concerns a return, exchange, defective product or non-compliant item, please contact us before sending anything back.

No return should be sent without prior approval from our customer service team.

To help us process your request, please include:

your order number;
a clear description of the issue;
photos of the product;
photos of the packaging, if necessary.

We do our best to provide a clear, responsive and reliable service to our UK customers.

Thank you for your trust.

The CleariaHome Team